How long does shipping take?
- Order Processing: 1-3 business days
- Standard Shipping (Domestic – Australia): 3-7 business days
- Express Shipping (Domestic – Australia): 1-3 business days
Do you ship internationally?
Yes, we offer international shipping. Rates and delivery times vary by location.
What should I do if my order hasn’t arrived or tracking isn’t updating?
If your order is delayed or tracking isn’t updating, please check with the carrier directly using your tracking number. If the issue persists, contact us at hello@marshworkwear.com, and we’ll assist you in locating your order.
How do I track my order?
You will receive a tracking number via email once your order has shipped. You can track your order directly through the link provided in the email.
How do I find my size?
We provide a detailed size guide on each product page. If you're between sizes, we recommend sizing up for a relaxed fit.
Are your products designed for all genders?
Yes, all our pieces are designed to be gender-neutral with a focus on function, fit, and durability.
How should I care for my Marsh Workwear pieces?
Our garments are made from high-quality natural fabrics. We recommend cold washing and air drying for longevity. Care instructions are included with each item.
Can I order custom workwear for my business?
Yes, we offer custom workwear, including embroidery and branding. Reach out to us at sales@marshworkwear.com for details.
What is the process for custom workwear orders?
The process includes selecting materials, design consultation, sampling, and production.
Do I need to meet a minimum order for custom workwear?
We offer a low minimum order quantity for custom workwear to ensure flexibility for businesses of all sizes. This allows smaller businesses or teams to order exactly what they need without committing to large quantities. For more details on the minimum order and to discuss your needs, contact us at sales@marshworkwear.com.
Can I return or exchange an item?
We accept returns and exchanges within 14 days, provided the item is unworn and in original condition.
Do you accept returns on sale or custom items?
Sale or custom items are final sale and cannot be refunded. However, they may be eligible for exchanges if unworn and in original condition.
How long does it take to process a return?
Once we receive your item, returns are processed within 5 business days. Refunds may take a few extra days to reflect in your account.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact us within 14 days of receiving your order at hello@marshworkwear.com, including your order number and details of the item.
What materials do you use?
We prioritise natural, durable fabrics like organic cotton and hemp. Each piece is designed for longevity and comfort.
Where are your products made?
Our workwear is made in collaboration with skilled artisans and manufacturers in Indonesia. With a focus on small-batch production, natural fabrics, and minimal waste practices to create responsible workwear.